This Privacy Policy applies to the personal data that Juakali SAS (“Company,” “we,” “us,” or “our”) collects and processes in its capacity as a data controller — for example, when you visit our website, submit a form (e.g., “Book a Demo”), or contact us directly via email.
If you are a client or borrower whose information is being processed via a platform operated by your financial institution using Juakali, please note:Juakali processes such data on behalf of that financial institution, which remains the data controller.Any requests regarding that data should be directed to your financial institution.
However, you may still contact us at dataprotection@juakali.io. We will either assist you directly or forward your request to the relevant data controller.
This privacy notice for Juakali SAS describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
- Visit our website at https://www.juakali.io, or any website of ours that links to this privacy notice.
- Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? This privacy notice will help you understand your rights and choices. If you do not agree with our policies and practices, please do not use our Services. For any privacy-related questions, email us at dataprotection@juakali.io.
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information in order to save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
Personal information you disclose to us
We collect personal information that you provide to us.
This may include: Names, Email addresses, Job titles, Company affiliation. We do not intentionally collect or process sensitive information. Please make sure the information you share with us is accurate and let us know if anything changes.
Information automatically collected
We collect certain technical data automatically when you interact with our website or Services.
• IP address
• device type
• browser
• language settings
• Usage data (e.g., pages viewed, clicks, timestamps)
• Device information and error reports
• Location data based on IP
This data is primarily used for security, diagnostics, and improving the user experience.
We process your information to:
• Provide and improve our Services
• Communicate with you
• Ensure platform security
• Comply with legal obligations
• Process contact or demo requests
• Conduct analytics and performance tracking
Under the GDPR we rely on:
• Consent (e.g., when you submit a form)
• Legitimate interest (e.g., website performance analytics)
• Legal obligation (e.g., accounting or compliance)
• Vital interests (e.g., preventing fraud or harm)
When we act as a data processor (e.g., on behalf of financial institutions), the controller remains responsible for the data. For those cases, we act strictly under instruction from the controller.
We use cookies and tracking technologies to enhance user experience and understand website traffic. Some of these tools include:
• Google Analytics (performance tracking – based on legitimate interest or consent)
• LinkedIn Ads and Insight Tag (used for campaign tracking – requires consent)
Some links (e.g., LinkedIn “Visit Website”) may contain tracking parameters stored in cookies. For more, please consult our Cookie Policy or adjust your settings via our consent manager.
We retain data for only as long as necessary to fulfill the purpose for which it was collected. For data collected via the website (e.g., demo forms or newsletter sign-ups), we retain:
• Demo form and contact submissions: up to 24 months from last interaction
• Newsletter sign-ups: until you unsubscribe or after 36 months of inactivity.
When we no longer need your data, we will delete or anonymize it.
If you are in the EEA, you have the right to:
• Access your data
• Rectify inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Lodge a complaint with your local data protection authority
To exercise your rights, contact dataprotection@juakali.io.
For any privacy-related inquiries, including your rights under applicable data protection laws, you can contact us at:
📧 dataprotection@juakali.io
This address is available to:
• Individuals interacting directly with Juakali (e.g., website visitors, prospects)
• Data subjects whose information is processed via our platform on behalf of a third partyYou may also write to us at:
Juakali SAS
15 rue des Halles
75001 Paris
France
